Right of Withdrawal for Consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Legal notice: This English version is provided for informational purposes only. The legally binding version is the German version.

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day

on which you or a third party designated by you, who is not the carrier, has taken possession of the goods, if you have ordered one or more goods as part of a single order and they are delivered together;
on which you or a third party designated by you, who is not the carrier, has taken possession of the last good, if you have ordered several goods as part of a single order and they are delivered separately;
on which you or a third party designated by you, who is not the carrier, has taken possession of the last partial shipment or the last item, if you have ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us

HARRIET HUBBARD AYER Parfümerie & Kosmetik GmbH
Rudolf-Diesel-Ring 32
82054 Sauerlach
Phone: +49 (0) 89 72448390
Email: info@ayer-cosmetics.com

by means of a clear statement (for example a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of the withdrawal. The deadline is met if you send the goods before the period of 14 days has expired.

You bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts

for the supply of goods which are not prefabricated and are made on the basis of an individual choice or decision by the consumer or are clearly tailored to the personal needs of the consumer;
for the supply of goods which are liable to deteriorate or expire rapidly;
for the supply of alcoholic beverages whose price was agreed at the time of the conclusion of the contract, but which can only be delivered after 30 days and whose actual value depends on market fluctuations beyond the trader’s control;
for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts

for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
for the supply of goods which, after delivery, have become inseparably mixed with other goods due to their nature;
for the supply of sealed audio or video recordings or computer software, if the seal has been removed after delivery.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To
HARRIET HUBBARD AYER Parfümerie & Kosmetik GmbH
Rudolf-Diesel-Ring 32
82054 Sauerlach
Email: info@ayer-cosmetics.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if submitted on paper)
Date

(*) Delete as applicable.